UBITECH announces the launch of the Beta version of mAigov, the LLM-based Digital Assistant of the public administration’s single digital portal (https://www.gov.gr/) of the Government of the Hellenic Republic, leading Greece to the era of Artificial Intelligence. Backed by novel GenerativeAI, LLM and CloudComputing technologies, mAigov achieves a significant milestone with regards to the digital transformation of the Greek state.
Citizens are, now, able to chat with mAigov both from their mobile phone and from their computer. They can submit their question in natural language, written or spoken, so that mAigov helps them locate the service they are looking for in an intuitive way, while at the end of the conversation they have the possibility to evaluate the response. It is noted that mAigov incorporates reasoning and answers based on the placed question and the data available in its knowledge base, while it remembers the initial questions and all follow-up questions and answers during a conversation, ensuring an optimal experience for each user. mAigov is trained with and include in its knowledge base the, currently available, 1607 services of gov.gr and the 3270 administrative procedures of the National Registry of Administrative Public Services MITOS (https://lnkd.in/dbwCkrPE).
The technology stack of mAIgov consists of Microsoft Azure OpenAI service GPT4 base model, huggingface sentence transformers, neural search enabled Opensearch, Microsoft Cognitive Services (for profanity and PII reduction), Quarkus for backend and Quasar (Vue.js) for frontend development.
UBITECH is responsible for the design, implementation and training of mAigov, working in collaboration with COSMOTE (infrastructure provider), Accenture Greece (management and consulting) and in strong partnership with Microsoft Greece team to deliver this highly promising result, embracing ResponsibleAI principles and respecting citizens’ privacy.
