On top of the custom application development services UBITECH provides, the company also strongly supports its clients by offering a wide range of software support and maintenance services to ensure that the delivered software runs smoothly and in full accordance with its clients’ requirements. The full range of support and maintenance services the company provides encompass activities from bug fixing, troubleshooting, application upgrades and enhancements, training, product performance support, and more. The aforementioned services are divided into two main bouquets of services, namely IT Support services and IT maintenance services.
IT Support Services
IT support services attempt to help the clients solve specific problems that occur through the utilisation of a product or a service delivered. UBITECH can offer different types of IT support services:
- Online Self-Help Support – FAQ (Frequently Asked Questions), Knowledge Base, product/service specific mailing lists, product/service support centres, newsgroups, chats, help database
- Contract-Based Support Direct access to technical experts any time, e-mail and/or phone support, problem resolution support, advisory and information services.
IT Maintenance Services
IT maintenance services help the company clients prevent problems mainly associated with software and security. UBITECH can offer different types of IT maintenance services:
- Software Maintenance – updating of application programs in order to meet changing information requirements, such as adding new functions. It also includes fixing bugs and adapting the software to new hardware devices.
- Security Maintenance – ensuring that the systems remain secure 24/7. Security maintenance service may include backups, checking permissions and ownerships in critical files and directories, checking the assignment of rights, monitoring system logs etc.
- Preventive Maintenance – performing proactive maintenance in order to prevent system problems. Its purpose is to minimise breakdowns and excessive depreciation.